A Professional ChromeOS Administrator is a systems administrator or junior engineer with 12+ months experience with the Google Admin console. The Professional ChromeOS Administrator should be able to configure, deploy, maintain, troubleshoot, secure, and manage infrastructure and service related to the Google Admin Console. Chrome Administrator configures and manages all aspects of a their companies Chrome fleet domain. This includes administering users, organizational units, groups, and access to services. The Chrome Administrator also manages security of the domain as well as network settings.

Objectives:

The Professional ChromeOS Administrator exam assesses your ability to:

• Perform actions from the Google Admin console
• Configure ChromeOS policies
• Configure, manage, and maintain Identity Management processes and solutions
• Understand ChromeOS tenets
• Create, delete and administer users for a domain
• Create and administer organization units
• Configure Chrome policies
• Manage Chrome devices with Device Management
• Configure and manage security and privacy settings

Course content

Perform actions from the Admin console

Troubleshooting customer concerns. Considerations include:

• Wiping devices
• Collecting devices logs (from the device)
• Entering tickets
• Resolving connectivity concerns
• Assisting user login for first time users
• Checking devices manually for updates
• Sending feature requests
• Awareness of the Trusted Tester Program
• Informing partners of release notes

Setting up a trial. Considerations include:

• Emailing verified trials
• Verifying domains
• Domain take over

Pushing applications

• Configuring “Application Settings”

Performing device actions from the Admin console. Considerations include:

• Gathering logs
• Deprovisioning devices
• Moving organizational units
• Performing remote desktop duties
• Taking screenshots
• Resetting user profiles
• Creating Zero-Touch Enrollment tokens

Provision licenses. Considerations include:

• Provisioning annual licenses
• Provisioning perpetual licenses
• Provisioning Chrome non-profit licenses
• CBE (Chromebook Enterprise/Chrome Browser Enterprise)
• Identifying the type of license

Perform Admin roles and duties. Considerations include:

• Creating a custom admin role
• Applying admin role to a user within an OU

Understand ChromeOS security processes

Deploying certificates. Considerations include:

• Certificate deployment options
• Android VPN configurations
• Uploading custom SSL/Root CA Certs
• Deploying Certificates locally

Understanding ChromeOS fundamental security tenants. Considerations include:

• Encryption
• Forced re-enrollment
• No installation of antivirus software
• Verified boot/Trusted Platform Module (TPM)

Configure ChromeOS policies

Understanding ChromeOS policies. Considerations include:

• Forced re-enrollment
• Verified access
• Enrollment controls

Configuring ChromeOS policies appropriately

Identity Management

Ensuring identity features are properly configured. Considerations include:

• Setting up SSO
• Configuring Google account
• Utilizing 3rd party identity providers
• Creating new users

Understand ChromeOS tenets

Understanding ChromeOS best practices. Considerations include:

• Setting up a test domain
• Configuring OS updates
• Configuring Sleep/Keep awake default settings

Educate customers on ChromeOS tenets. Considerations include:

• Security
• Updates

Selecting the appropriate hardware. Considerations include:

• ChromeOS Specs
• Hardware capabilities
• ChromeOS Flex

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