The ServiceNow Human Resources Service Delivery (HRSD) application automates standard HR processes within your organization to eliminate the number of checklists, email exchanges, and phone calls performed by the HR team. Learn how to configure and administer the ServiceNow HRSD application. During this interactive training course, attendees will gain in-depth knowledge and practice in configuring and using the ServiceNow HRSD application.
A combination of course content and lab work will help attendees learn to:
- Recognize the ServiceNow Human Resources Service Delivery (HRSD) application and its capabilities
- Define core HRSD roles in ServiceNow, including access considerations for employees
- Identify skills and auto-assign HR cases based on skills
- Describe and configure HR profiles, HR criteria, and user criteria
- Review the HR Case Management process and configure HR case templates
- Determine uses cases for document templates and the necessary configuration
- Generate HR services that are used to manage HR cases
- Build content on the Employee Center and define which employees can access the content
- Create an HR catalog item that can be accessed on the Employee Center
- Create HR knowledge articles and review the knowledge management lifecycle
Course content
Describe and use the ServiceNow HR System Architecture
- Plugins
- HR Table Structure
- Application Scoping
Configure and Implement ServiceNow Core HR Applications and Employee Center
- Users, Groups, Skills, and Roles
- Assignment Rules
- HR Service, HR Catalog Items, and Record Producers
- Employee Center Branding
Configure and Implement HR Lifecycle Events
- Describe the basic structure of a Lifecycle Event
- Explain how to configure a Lifecycle Event; including Activity sets, trigger conditions, activities, audience, and activity field mappings
Describe and Use Platform, Role, and Contextual Security
- Describe how Platform, role, and contextual security are used in ServiceNow
- Understand how the Delegated Developer role works
- Understand how to configure security options to protect HR data
Explain how to configure HR Integrations
- Integration basics
- Describe how to configure an integration for the HR application
Manage HR Access
- HR Profiles
- HR Groups and Roles
- HR Skills
- Practice: Create a Group
- Practice: Manage HR Skills
- Lab: Manage HR Profiles
- Lab: Manage HR Groups & Roles
- Lab: Manage HR Skills
HR Case Management
- HR Services
- HR Case Management
- HR Documents
- Practice: Create an HR Service
- Practice: Create a Response Template
- Practice: Create HR Criteria and Bulk Cases
- Lab: Configure HR Service and HR Case Template
- Lab: Create HR Criteria and Bulk HR Cases
- Lab: Create HR Document Templates
Employee Engagement
- Employee Center
- HR Catalog
- HR Knowledge
- Practice: Create Employee Center Content
- Practice: Create an HR Catalog Item
- Practice: Create a Knowledge Article
- Lab: Manage Content on the Employee Center
- Lab: Manage HR Service Catalog
- Lab: Manage HR Knowledge
To see the full course content Download now
Course Prerequisites
- Foundations
- ServiceNow Fundamentals
- Familiarity with basic ServiceNow platform features
- Human Resources (HR) Fundamentals
Who can attend
- This course is designed for HR Administrators, ServiceNow administrators, and consultants who need to implement, configure, and administer ServiceNow HR Service Delivery.
Number of Hours: 30hrs
Certification
Key features
- One to One Training
- Online Training
- Fastrack & Normal Track
- Resume Modification
- Mock Interviews
- Video Tutorials
- Materials
- Real Time Projects
- Virtual Live Experience
- Preparing for Certification
FAQs
DASVM Technologies offers 300+ IT training courses with 10+ years of Experienced Expert level Trainers.
- One to One Training
- Online Training
- Fastrack & Normal Track
- Resume Modification
- Mock Interviews
- Video Tutorials
- Materials
- Real Time Projects
- Materials
- Preparing for Certification
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