This course will enable you to understand both reporting and the basics of the Performance Analytics module architecture in ServiceNow. We will learn about both the out-of-the-box functionality and some advanced features of reporting in ServiceNow and learn how to customize and create attractive reports according to your requirements. This course will teach you to leverage the ServiceNow reporting framework and build meaningful reports and dashboards.
Course content
Introduction To ServiceNow
- What is a ServiceNow?
- Why and who can User ServiceNow
- Concept of Cloud Computing in ServiceNow
- Introduction to ITIL Foundation
- Navigation and Users
- Helpful Portals
- Releases
Data Visualization Objectives
- Data Visualization Options in ServiceNow
- Lab: Fork Repository and Import Application for the Data Visualization Module
- Lab: Create a Branch for the Data Visualization Module
Introducing ServiceNow Reports
- Course Prerequisites and Business Context
- Benefits of Creating, Scheduling, and Distributing Reports
- ServiceNow Report Types and Usages
- Creating a Report from the ServiceNow List View
Visualizing Data Using Report Designer
- Creating a Report Using Report Designer
- Viewing and Editing Reports
- Sharing and Scheduling Reports
- Publishing Reports
- Creating Drilldown
Scheduled Reports
- Scheduled Reports – Notification Recipients
- Scheduled Reports – Condition Script
- Lab: Scheduled Reports
- On-demand Charts
- Lab: On-demand Bar and Pie Charts
- Percent Complete
- Thresholds and Targets
- Lab: Thresholds and Targets
- Adding Reports to Forms
- Lab: Create a Chart Field
Organizing Reports in ServiceNow Dashboards
- Differentiating Dashboards and Homepages
- Creating a New Dashboard
- Building Performance Analytics Dashboard
- Learners Check and Resources
Performance Analytics Objectives
- What is Performance Analytics?
- Reporting vs. Analytics
- The Performance Analytics – Premium Plugin
- Performance Analytics Data Architecture
- Data Field Types Drive Analytics
- Lab: Fork Repository and Import Application for the Performance Analytics Module
- Lab: Create a Branch for the Performance Analytics Module
- Lab: Activate the Performance Analytics – Premium Plugin
Indicator Sources
- Indicators
- Creating Indicator Sources
- Automated Indicators
- Lab: Indicator Sources
- Lab: Create Automated Indicators
Breakdowns
- Creating Breakdowns
- Breakdown Sources
- Lab: Breakdowns
Data Collectors
- Historical Data Collectors
- Lab: Create NeedIt Records
- Lab: Historical Data Collector
- Lab: Daily Data Collector
Analytics Hub
- Analytics Hub – Breakdowns
- Analytics Hub – Compare
- Analytics Hub – Comments
- Lab: Analytics Hub
Targets
- Creating, Editing, and Deleting Targets
- Target Notifications
- Lab: Targets
Thresholds
- Creating, Editing, and Deleting Thresholds
- Threshold Notifications
- Lab: Thresholds
Scores Forecasts
- Exercise: Forecasting
Performance Analytics Dashboards
- Creating Performance Analytics Dashboards
- Adding Performance Analytics Dashboard Widgets
- Configuring Performance Analytics Dashboard Widgets
- Lab: Performance Analytics Dashboard
Performance Analytics Bucket Groups
- Creating Bucket Groups
- Bucket Group Breakdown Source
- Creating Breakdown Scripts
- Breakdown and Mapping
- Adding the Breakdown to an Indicator
To see the full course content Download now
Course Prerequisites
- Performance Analytics Fundamentals
- Performance Analytics Essentials
Who can attend
- IT-Management, Service-Manager
- Responsible for the operation of IT services, IT process manager, service manager,
- Especially suitable for IT employees in service processes
Number of Hours: 40hrs
Certification
Key features
- One to One Training
- Online Training
- Fastrack & Normal Track
- Resume Modification
- Mock Interviews
- Video Tutorials
- Materials
- Real Time Projects
- Virtual Live Experience
- Preparing for Certification
FAQs
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- One to One Training
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- Fastrack & Normal Track
- Resume Modification
- Mock Interviews
- Video Tutorials
- Materials
- Real Time Projects
- Materials
- Preparing for Certification
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